How to reach us
Questions, feedback, or a problem with the service? Email us at [email protected]. A clear subject line and a description of what you were trying to do helps us help you faster.
If your message is about a specific conversation or another user, include the approximate time and any relevant details — but never send passwords or payment details by email.
What to contact us about
Reach out for account and access questions, billing questions about the connected service, safety concerns that the in-chat report tools could not cover, incorrect content on this site, and business or press inquiries.
For behavior inside a chat, the fastest route is always the report and block tools in the conversation itself — they act immediately, while email works on a longer clock.
What to expect
We read every message, but we do not promise a fixed response time — volume varies, and safety-related reports take priority. Most questions are answered within a few business days. If your issue is urgent and involves your safety, end the conversation and use the block and report tools first.
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Frequently Asked Questions
What is the HayCallMe support email?
You can reach us at [email protected].
How fast will I get a reply?
We do not promise a fixed response time. Most messages are answered within a few business days, with safety reports prioritized.
Should I email or use in-chat report tools?
For behavior inside a conversation, use the in-chat report and block tools first — they act immediately. Email is best for account, billing, and site questions.
Can I ask for my data to be deleted?
Yes. Email us with your request and see the Privacy Policy for details on your data rights.
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